Managing Online Orders
View, filter, update, and fulfil customer orders.
Updated 2026-06-01
All orders placed on your storefront appear in Orders → All (route /ecommerce/orders). The list refreshes automatically — no need to reload.
Filtering orders
Use the status tabs: All, Pending, Confirmed, Out for Delivery, Delivered, Returned, Canceled. Search by order ID, customer name, or phone number. Filter by date range using the calendar picker.
Order detail view
Click any row to open the order. You will see:
- Customer name, phone, and delivery address.
- Items ordered, quantities, and prices.
- Payment method and payment status (Paid / COD pending).
- Timeline of status changes.
- Invoice download button.
Updating order status
In the order detail, click Update Status. Select the new status and optionally add a note. If WhatsApp integration is active, the customer receives a notification.
ℹ️Forwarding an order to a supplier: If you source products from a supplier on the Cresivox network, you can forward individual orders to them directly from the order detail page. Click Forward to Supplier, select the supplier, and confirm. The supplier receives the order in their panel.
Export orders
Click the Export button in the orders list to download a CSV of all orders in the current filter. Useful for external reconciliation and reporting.
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