Processing Refunds
Review, approve, and process customer refund requests.
Updated 2026-06-01
Customers can submit refund requests from your storefront. All requests appear in Orders → Refunds (route /ecommerce/refunds).
Refund statuses
- Pending – customer submitted, awaiting your review.
- Approved – approved, refund not yet transferred.
- Refunded – money returned to the customer.
- Rejected – you declined the request.
Approving a refund
Open the refund request. Review the reason and any attached images. Click the edit/action button. Enter the refund amount (can be partial). Select the refund method: original payment method (gateway auto-refund) or manual (you handle it). Save.
ℹ️Gateway refunds: If the original payment was via Razorpay, PayU, CashFree, or Stripe, choosing the original payment method triggers an automatic gateway refund. Processing time: 5–7 business days for cards, 1–3 days for UPI.
COD refunds
For COD orders, select Manual and handle the transfer via bank transfer or UPI. Mark as Refunded once complete.
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