Wallet System
Manage customer wallet balances, top-ups, and withdrawal requests.
Updated 2026-06-01
The built-in wallet lets customers pre-load credit and use it at checkout. Go to Wallets (route /wallets) to view and manage all customer wallets.
Adding balance to a wallet
In the Wallets page, search for a customer. Click their wallet. Enter the amount to add and the reason (e.g., Refund, Loyalty Bonus). Save. The balance is credited instantly.
Withdrawal requests
If you allow customers to withdraw wallet balance, they submit requests visible under Reports → Withdraw Reports (route /withdraw-reports). Review and click the action button to approve. Process the transfer manually via bank transfer or UPI — Cresivox does not auto-transfer wallet withdrawals.
ℹ️Wallet top-up for vendors (Beneficiary): For multi-vendor setups, manage vendor payouts at the Beneficiary page (route /beneficiary). Vendors can also request withdrawals that appear in Withdraw Reports.
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