CresivoxDOCS
⏎
GuidesChangelogDashboard
GETTING STARTED
OverviewDashboard OverviewAccount SetupOnboarding ChecklistGoing Live
PRODUCTS
OverviewAdding ProductsCategories & Sub-categoriesBrandsAttributes & VariantsBannersDiscount Coupons
ORDERS
OverviewManaging Online OrdersOrder Statuses ExplainedOffline Orders & POSProcessing RefundsInvoicesPurchase Orders & Proforma Invoices
STORE SETUP
OverviewTheme CustomizationBusiness SettingsMobile App SetupPluginsBilling & Subscription
PAYMENTS
OverviewRazorpay IntegrationPayU IntegrationCashFree IntegrationPhonePe IntegrationStripe IntegrationOffline & COD PaymentsWallet System
MARKETING
OverviewDeal of the DayFeatured DealsFlash SaleLive SalesSubscriber Management
MARKETING CRM
OverviewFacebook LeadsCRM LeadsAgents & FollowupsLead Sources & WhatsApp Templates
INTEGRATIONS
OverviewWhatsApp IntegrationShiprocket IntegrationFacebook PixelInstagram IntegrationTwilio (SMS)Firebase SetupAI FeaturesGoogle Analytics
REPORTS & ANALYTICS
OverviewAnalytics DashboardSales ReportsWallet & Withdraw ReportsSubscriber Reports
WHOLESALE
OverviewKYC VerificationWholesale Catalog & PricingConnect Requests & Supplier Management
TEAM MANAGEMENT
OverviewEmployeesDelivery AgentsReseller Program
Need help? Open a ticket or email support
Ticket management

Overview

Ticket management lives right next to your projects. Capture bugs and requests, organize them on boards, and move work through clear stages — manually or with automations.

Acme Store · Board8 open
Filter+ New
Backlog3
TKT-241
Add dark mode to checkout
featureJL
TKT-239
Export orders to CSV
featureAM
In progress2
TKT-244
Checkout button misaligned on mobile
bughighRK
TKT-242
Slow image loads on gallery
bugJL
Review1
TKT-236
Refactor pricing component
choreAM
Done2
TKT-230
Fix 404 on /pricing
TKT-228
Add SSL to custom domain

A board groups tickets by status. Drag a card between columns to update its stage.

Core building blocks

Tickets
The unit of work. Each has a title, description, priority, labels, assignee, and an activity history.
Boards & columns
Columns map to statuses. Tickets move left-to-right as work progresses through your pipeline.
Automations
When/then rules: auto-assign by label, escalate stale tickets, or close on deploy.
SLAs
Set response and resolution targets per priority. Breaches surface at the top of the board.
← Previous
Quickstart
Next →
Developer concepts