WhatsApp Integration
Connect WhatsApp by scanning a QR code — no Business API key needed.
Updated 2026-06-01
Cresivox's WhatsApp integration works by scanning a QR code (like WhatsApp Web) — no Twilio or Business API key required. Go to Integrations → WhatsApp (route /whatsapp).
Connection flow
- 1. Open /whatsapp in the dashboard.
- 2. Click Connect. Status changes to 'connecting'.
- 3. A QR code appears on screen (status: 'qr').
- 4. Open WhatsApp on your phone → Settings → Linked Devices → Link a Device.
- 5. Scan the QR code.
- 6. Status changes to 'connected'. Your phone number is shown.
What gets sent via WhatsApp
- Order confirmation messages.
- Order status update notifications.
- COD verification OTPs (if two-factor is enabled).
- Custom broadcasts to subscribers.
WhatsApp Templates
Go to /whatsapp/templates to manage message templates. Templates define the format of automated messages (e.g., order confirmation). Customise the text and placeholders here.
⚠️Session persistence: The WhatsApp session persists on the server. If your phone's WhatsApp is unlinked (Settings → Linked Devices → Logout), the session will disconnect. Re-scan the QR code to reconnect.
Message logs
The WhatsApp page shows a log of all sent messages — recipient phone, message content, status (sent/failed), and timestamp. Failed messages show an error reason.
Was this article helpful?
Contact Support →